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A Collaborative Study Between Supermom x Rakuten Insight:
Navigating the New Financial Reality:
How Rising Costs Are Reshaping Saving, Spending, and Digital Banking Across Singaporean & Malaysian Households
*Download the report for free at the bottom of this page
Powered by Rakuten Insight's panel survey and our Supermom Pulse dark social listening, this report examines how consumers across Singapore and Malaysia are protecting their budget, where digital banking fits into their caution, and what it takes for a financial brand to earn a place within a household.

Made In Collaboration With Rakuten Insight
Rakuten Insight is the market research and consumer data arm of Rakuten Group, helping businesses understand consumer attitudes, behaviours and preferences through online research.
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Download The Report to Discover:
What Consumers Are Really Worried About, and How They Are Protecting the Family
Cost of living tops every other financial concern, and it is changing behaviour. Most consumers are cutting back on non-essential spending and building emergency savings first, well before they chase better rates or start investing. This report sizes that defensive mindset across both markets, and shows why brands that meet it with practical help earn attention faster than those that lead with growth.
Why Digital Banking Is Already Mainstream, But Still Capped by Trust
Digital-only accounts are part of everyday money management, yet adoption has a ceiling, and it is not convenience. Security, fraud, and privacy fears are the top reason mothers hold back, and clear, honest fees matter to them more than cashback or rewards. This report reveals what actually converts a hesitant mother, and why trust signals move her further than any new feature.
How Financial Products Really Spread, And The Role Of Moms In The Middle Of It All
When a mother wants to know whether a bank or a product is worth it, she asks another mother. Family and friends lead both discovery and recommendation, and most of that sharing happens quietly in private chats, not in public feeds. This report shows how word of mouth carries a financial brand through a community, and why peer proof outperforms paid influence in this category.
Methodology
This report reads the same shift in two layers. A structured Rakuten Insight panel survey of 615 mothers across Singapore and Malaysia sizes what they are doing.
Supermom Pulse, our proprietary social listening engine, reads more than 2,100 finance-related conversations shared in private parenting communities between January and August 2026, and uncovers why.
The survey gives the scale. Our community gives the story. Read as one, the numbers become understanding.

Navigating the New Financial Reality:
How Rising Costs Are Reshaping the Way Mothers Save, Spend, and Bank


